D2K-CRM Customer Care Software

D2K-CRM enables the management and retrieval of customer information to support sales activities via phone or email, aiming to maximize revenue and expand business operations.

When a customer calls, staff can access that customer's profile to view their service history and input new information. The system also allows for sending promotional messages and birthday greetings using the existing customer database.

Customers
- Track the sales department's customer meeting schedules and required preparations.
- Monitor the workflow, negotiations, and transactions with customers.
- Track quotations and contract signings.
- Customer statistics:
+ Total revenue per customer.
+ Most frequently ordered items per customer.
+ Customers with the highest and lowest revenue.
+ Top N customers by order volume. 
+ Regions with the highest product consumption.
- Report on the number of new customers.
- Search for customer information (address, phone, fax, email, contact person, etc.).
- Monitor customer care activities.

Suppliers
- Track supplier information (address, phone, fax, email, contact person, products supplied).
- Identify items supplied (materials, auxiliary materials, chemicals, packaging, etc.).
- Monitor delivery progress.
- Track order history.
- Monitor payment progress and outstanding supplier debt.
- Contract details: Products, quantities, unit prices.

Tasks
- Create multiple tasks involving multiple participants. - Staff or managers can create tasks organized by project, week, or month.
- Set task completion deadlines.
- Receive reminders for upcoming deadlines.
- Track interactions between staff and clients or suppliers.
- Generate statistics and reports via an intuitive interface.
- Managers receive reports by individual task.
- Managers receive reports by entire project.
- Managers receive reports by time period: day, week, month, quarter, year.
- Reports on executed and completed tasks.
- Reports on tasks currently in progress.
- Reports on pending/unstarted tasks.
- Reports on planned tasks.
- Reports on challenges and proposed solutions.
- Work quality assessment.

Contracts
- Track company contracts with clients: contract details, products, stages, and customer support services.
- Identify highest and lowest value orders.
- Statistics on total value of goods shipped and domestic sales.
- Payment methods.
- Delivery methods.
- Track client payment progress against contracts.
- Track company contracts with suppliers.
- Track payments made to suppliers against contracts.
- Financial requirements for each contract.
- Goods receipt methods.
- Identify most frequently purchased items.
- Manage internal and outsourcing contracts.
- Search and retrieve information on contracts for products, services, and projects.