PART A. TERMS OF USE

Article 1. Introduction and Scope of Application
1.1. Vietnam Trade Promotion Portal TradeVietnam.vn (hereinafter referred to as the “Platform”) is an online platform owned, managed and operated by Vietnam Investment Promotion and Associates Corporation (IPAVIETNAM). The Platform is intended to support trade promotion, supplier search, buyer-seller connections, business cooperation opportunities, investment introductions, and related trade and investment support services.
1.2. These Terms of Use and Privacy Policy (collectively, the “Policy”) set out the conditions for using the Platform, the rights and obligations of users, the principles governing service provision, and the methods by which personal data is collected, used, stored, shared, and protected in the course of operating the Platform.
1.3. This Policy applies to organizations, enterprises, and individuals who register for, access, or use the Platform in Vietnam or internationally.
1.4. By registering an account, paying for a service, or confirming acceptance of this Policy, the user acknowledges that they have had the opportunity to read, understand, and accept the applicable terms.
Acceptance of these Terms of Use does not automatically replace separate consent to personal data processing where separate consent is required by applicable law. Notices and consent mechanisms shall be implemented in accordance with applicable legal requirements.
1.5. Users who do not agree to the applicable terms must not register for or continue using the relevant services. For processing activities based on consent, users may exercise their rights under Part B of this Policy and applicable law.

Article 2. Definitions
For the purposes of this Policy, the following terms shall have the meanings set out below:
2.1. Platform: Vietnam Trade Promotion Portal, including its website, member accounts, databases, search tools, partner-introduction and connection functions, and other online features and services operated by IPAVIETNAM.
2.2. Operator: Vietnam Investment Promotion and Associates Corporation (IPAVIETNAM), the entity responsible for operating the Platform within the scope of its activities and applicable law.
2.3. User: An organization, enterprise, or individual who registers for, accesses, or uses the Platform.
2.4. Paid Account: An account registered and activated after the user completes the required procedures and pays the applicable fee for the selected service package.
2.5. Partner: A buyer, seller, manufacturer, supplier, distributor, investor, project owner, or other organization or individual whose information is introduced, displayed, or connected through the Platform.
2.6. User Content: Information, images, documents, company profiles, product information, purchasing or selling requirements, project information, connection requests, and other content provided or uploaded by users.
2.7. Paid Services: Advertising packages, access rights, tools, introduction or connection services, or other trade and investment support services provided by IPAVIETNAM for a fee under the relevant service terms.
2.8. Personal Data: Information falling within the definition of personal data under applicable law.

Article 3. Account Registration and Management
3.1. The Platform operates on a paid-account model. Users must register and pay for the applicable service package to activate an account or access member-only features.
3.2. Applicants must provide accurate, complete, current, and lawful information. Where an applicant registers on behalf of an enterprise or organization, the applicant must have the authority or valid authorization to act on its behalf.
3.3. IPAVIETNAM may request reasonable documents to verify a user's identity, legal status, authority to represent an organization, or business information, to the extent necessary for account management, service provision, and legal compliance.
3.4. Users are responsible for protecting their login credentials, not sharing their accounts contrary to the applicable service terms, and promptly notifying IPAVIETNAM if they discover or suspect unauthorized access to or use of their accounts.
3.5. IPAVIETNAM may refuse an application, request additional information, restrict an account, or temporarily suspend an account where there are reasonable grounds to believe that the registration information is inaccurate, fraudulent, misleading, in breach of this Policy, or presents a legal risk, provided that such action complies with applicable law.
3.6. Registration does not mean that IPAVIETNAM guarantees the accuracy of all information supplied by a user or guarantees that user's competence, reputation, or ability to perform its obligations.

Article 4. User Rights and Obligations
4.1. User Rights
Subject to the paid service package and applicable terms, users are entitled to:
a. Access and use the features specified in their service package.
b. Create, update, and manage company profiles, product information, supplier or buyer search requirements, project information, and other permitted content.
c. Search for partner information and submit introduction or connection requests.
d. Receive information about service fees, benefits, service periods, renewal terms, termination conditions, and refund policies before making payment.
e. Request technical assistance, obtain information about services, and submit complaints in accordance with the published procedures.
f. Exercise their rights concerning personal data under this Privacy Policy and applicable law.
g. Exercise other rights provided under agreements with IPAVIETNAM and applicable law.
4.2. User Obligations
Users must:
a. Provide and maintain accurate, lawful, complete, and non-misleading information.
b. Ensure that they have the legal rights necessary to publish, share, or provide their content to the Platform.
c. Comply with applicable law and respect intellectual property rights, trade secrets, privacy rights, and other lawful rights of third parties.
d. Pay all fees for which they have registered or agreed to be responsible.
e. Independently verify and assess partners and evaluate legal, financial, commercial, and technical risks before entering into or performing any transaction.
f. Not use the Platform for unlawful activities, fraud, conduct that harms others, or activities that interfere with the normal operation of the Platform.
g. Cooperate with IPAVIETNAM in verification, complaint handling, incident resolution, and compliance with legal obligations.
4.3. Prohibited Conduct
Users must not:
a. Provide false or fraudulent information or use another person's identity, documents, trademarks, or representative status without authorization.
b. Publish information, products, projects, or purchase or sale offers that are unlawful, deceptive, or infringe third-party rights.
c. Use the Platform to commit fraud, launder money, finance unlawful activities, or engage in other activities prohibited by law.
d. Distribute malware, interfere with the Platform without authorization, or attempt to access data or systems beyond their authorized permissions.
e. Collect, copy, exploit, or use other users' data unlawfully or beyond the permitted purpose.
f. Use the Platform in a manner that obstructs, disrupts, or damages the system, other users, or third parties.

Article 5. User Content and Intellectual Property Rights
5.1. Users are responsible for the legality, accuracy, currency, and rights associated with any content they provide, upload, or publish on the Platform.
5.2. Users retain ownership of content that they lawfully own. Users grant IPAVIETNAM a non-exclusive right to use such content to the extent necessary to store, technically reproduce, format, display, classify, and introduce the content for the purpose of operating the Platform and providing the services subscribed to by the user.
This right does not authorize IPAVIETNAM to exploit the content beyond the scope described above, except as otherwise agreed or permitted by law.
5.3. Users represent that providing their content does not infringe any third party's intellectual property rights, trade secrets, image rights, privacy rights, or other lawful rights.
5.4. The Platform's names, trademarks, logos, interface, software, database structure, and other Platform assets are protected under applicable law. Users must not copy, modify, distribute, commercially exploit, or use these assets beyond the scope of authorized use.
5.5. Where there are reasonable grounds to believe that content violates the law, this Policy, or third-party rights, IPAVIETNAM may request an explanation, require correction, restrict display, or remove the content in accordance with an appropriate procedure.
5.6. Users may submit notices concerning allegedly infringing content to support@ipavietnam.org. Notices should identify the relevant content, state the grounds for the complaint, and include supporting documents where available.
Article 6. Partner Verification and the Role of the Platform
6.1. IPAVIETNAM may verify partner information based on documents provided by users, publicly available information, or other information sources that it can lawfully access.
6.2. The scope of any verification depends on the service package, available sources, documents provided, and practical circumstances. Unless otherwise expressly agreed in writing, verification does not constitute an absolute guarantee of a partner's identity, legal status, financial capacity, reputation, product quality, project legality, or ability to perform its obligations.
6.3. The Platform provides information, introductions, and connections between parties with trade, business, or investment interests. Unless a separate contract expressly provides otherwise, IPAVIETNAM is not the buyer, seller, manufacturer, supplier, investor, investee, commercial agent, guarantor, or a direct party to transactions between partners.
6.4. Partners are independently responsible for due diligence, negotiations, information verification, contract execution, payment, delivery of goods, provision of services, project implementation, and performance of related obligations.
6.5. IPAVIETNAM does not guarantee that an introduction or connection will result in a contract, a successful transaction, profit, investment, revenue, or any specific business outcome.
6.6. Information about investment projects, policies, incentives, markets, suppliers, and business opportunities is provided for reference and connection purposes. Users are responsible for independently verifying information, assessing risks, and obtaining professional advice where necessary before making decisions.
6.7. If IPAVIETNAM provides consulting, verification, market research, factory inspection, negotiation support, or other specialized services under a separate contract, the scope of work, fees, performance standards, and responsibilities of the parties shall be specified in the relevant contract or service agreement.

Article 7. Service Fees, Payment, and Refunds
7.1. The Platform operates on a paid-account model. Fees, benefits, service periods, feature limitations, payment currencies, taxes, and payment methods shall be published at Account & Payment Policies.
7.2. Before payment, users must be provided with clear information about prices, service scope, service periods, renewal conditions, termination conditions, and refund policies.
7.3. Service cancellation, refunds, and the handling of mistaken or duplicate payments shall be governed by Account & Payment Policies.
Any provision concerning non-refundable fees, termination charges, or restrictions on refund rights must comply with mandatory legal requirements and users' lawful rights.
7.4. Users are responsible for providing accurate payment information and paying all fees due under their selected service package.
7.5. IPAVIETNAM may temporarily restrict features or take action concerning an account under the published service terms if a due payment remains unpaid, provided that applicable law is followed and appropriate notice is given where required.
7.6. Payment of service fees does not guarantee that a user will find a suitable partner, enter into a contract, complete a transaction, or achieve a specific business, commercial, or investment result.

Article 8. Account Suspension and Termination
8.1. IPAVIETNAM may refuse, restrict, suspend, or terminate an account where there are reasonable grounds to believe that the user has materially breached this Policy, provided fraudulent information, engaged in fraud, failed to pay fees when due, or where a lawful request has been made by a competent authority.
8.2. Where appropriate and not prohibited by law, IPAVIETNAM will notify the user of the reasons for the action and provide a reasonable opportunity to explain or remedy the breach.
8.3. Users may request account termination through email support@ipavietnam.org.
8.4. Account termination does not automatically extinguish obligations that arose before termination, including payment obligations or obligations to protect third-party rights.
8.5. The retention, deletion, or other processing of data after account termination shall be handled in accordance with Part B of this Policy and applicable law.
8.6. Account termination and the handling of any remaining fees shall be governed by the applicable service terms, refund policy, and applicable law.

Article 9. Limitation of Liability
9.1. To the extent permitted by law, IPAVIETNAM shall not be liable merely because a user or partner makes an independent business, commercial, investment, or transaction decision, or merely because a dispute arises from a contract between partners, except where such liability is attributable to IPAVIETNAM under applicable law or a separate agreement.
9.2. IPAVIETNAM does not guarantee that all information provided by users or partners is accurate, complete, current, or suitable for a particular purpose. Users are responsible for checking and verifying information before relying on it to make decisions.
9.3. IPAVIETNAM endeavors to maintain the stable and secure operation of the Platform but does not guarantee uninterrupted, error-free, or entirely risk-free operation or complete immunity from cybersecurity threats.
9.4. To the extent permitted by law, IPAVIETNAM shall not be liable for losses arising from a partner's breach, misleading information, or failure to perform its obligations where such losses were not caused by an act or omission for which IPAVIETNAM is legally responsible.
9.5. Nothing in this Policy shall be interpreted as excluding or limiting any liability that cannot lawfully be excluded or limited, including mandatory user rights and IPAVIETNAM's legal responsibilities where provided by law.

Article 10. Complaints, Governing Law, and Amendments to the Terms
10.1. Users may submit support requests or complaints to email support@ipavietnam.org. A complaint should include the account information, the issue to be resolved, and relevant supporting documents where available.
10.2. IPAVIETNAM will receive, review, and handle complaints in accordance with its published procedures and applicable law. Where necessary, IPAVIETNAM may request additional information to verify the matter.
10.3. This Policy shall be governed by the laws of Vietnam, except where mandatory provisions of applicable law require otherwise.
10.4. Disputes shall first be addressed through good-faith negotiations. If no agreement is reached, the dispute may be submitted to a competent authority or court in accordance with applicable law.
10.5. IPAVIETNAM may amend this Policy to reflect changes in law, technology, operating methods, or service scope.
10.6. Where required by law, or where a change materially affects users' rights or obligations, IPAVIETNAM shall provide notice, seek agreement, or obtain renewed consent as required by applicable law.

PART B. PRIVACY AND PERSONAL DATA PROTECTION POLICY

Article 11. Responsible Entity and Scope of the Privacy Policy
11.1. The Platform is operated by Vietnam Investment Promotion and Associates Corporation (IPAVIETNAM).
11.2. This Policy applies to personal data collected or processed through the website, member accounts, registration forms, company profiles, connection requests, customer support activities, and other services provided by the Platform.
11.3. IPAVIETNAM's contact information is as follows:
- Registered office address: No.84, Lane 71 Viet Hung Street, Viet Hung Ward, Hanoi City, Vietnam
- Hotline: +84835553388
- Email: support@ipavietnam.org
11.4. This Policy should be read together with any privacy notices, consent notices, and other specific policies that IPAVIETNAM publishes for individual features, where applicable.

Article 12. Categories of Data That May Be Collected
Depending on the features used by a user, IPAVIETNAM may collect the following categories of data:
12.1. Account Data
This may include the user's name, job title, company name, business email address, telephone number, country, login information, and other information necessary to register, authenticate, and manage an account.
12.2. Business and Trade Connection Data
This may include company profiles, business sectors, products, supplier or buyer information, partner search requirements, project information, connection requests, and communications conducted through the Platform.
12.3. Payment Data
This may include the subscribed service package, payment status, invoices, transaction reference numbers, and information necessary for payment reconciliation.
Where card details or other detailed payment information are processed by a payment service provider, the scope of processing and the responsibilities of the parties shall be determined based on the actual payment method and the provider's policies.
12.4. Technical Data
This may include Internet Protocol addresses, browser types, device information, access logs, timestamps, and technical data necessary for security, error diagnosis, system maintenance, and performance improvement, to the extent permitted by law.
12.5. Support and Complaint Data
This may include information provided by users when submitting support requests, reporting incidents, making complaints, or communicating with IPAVIETNAM.
12.6. Other Data
IPAVIETNAM will collect additional data only where necessary for a disclosed purpose or where there is a lawful basis for doing so. If a new data category or processing purpose is introduced and notice or consent is required by law, IPAVIETNAM will comply with the applicable requirements.
12.7. Data Minimization
IPAVIETNAM aims to collect only data that is relevant and necessary for the disclosed purposes and to limit the collection of unnecessary information.

Article 13. Purposes and Legal Bases for Personal Data Processing
13.1. Purposes of Processing
Personal data may be processed for the following purposes:
a. Registering, authenticating, managing, and securing accounts.
b. Providing partner search, introduction, and connection functions.
c. Managing membership packages, processing payments, issuing invoices, and providing customer support.
d. Communicating with users about their accounts, services, important notices, and policy changes.
e. Detecting, preventing, or addressing fraud, breaches of the Terms, and system security risks.
f. Handling complaints and protecting the lawful rights and interests of IPAVIETNAM, users, or relevant parties.
g. Complying with legal obligations and pursuing other purposes that have been lawfully disclosed or are permitted by law.
13.2. Legal Bases
Depending on the circumstances and applicable law, the legal basis for processing may include valid consent from the data subject, performance of a contract or steps requested by the data subject before entering into a contract, compliance with a legal obligation, or another legal basis permitted by applicable law.
13.3. Consent
Where processing requires consent, IPAVIETNAM will provide the necessary information and use an appropriate consent mechanism. Providing information or using the website does not automatically constitute valid consent to every type of data processing.
13.4. New Purposes
If IPAVIETNAM intends to process data for a new purpose that is incompatible with the purpose previously disclosed, it will determine and fulfill any applicable notice, consent, or other legal requirements before commencing that processing.

Article 14. Sharing and Disclosure of Personal Data
14.1. IPAVIETNAM may share personal data, to the extent necessary and on a lawful basis, with the following categories of recipients:
a. Partners whom the user has requested to be introduced to or connected with, to the extent necessary to fulfill the request.
b. Technology, hosting, security, customer support, or payment service providers engaged by IPAVIETNAM.
c. Professional advisers, auditors, or professional service providers where necessary and lawful.
d. Government authorities or relevant parties where required or permitted by law.
e. Other parties where there is an appropriate legal basis and applicable notice, consent, or other requirements have been satisfied.
14.2. Registering an account does not give IPAVIETNAM unlimited authority to sell personal data or share personal data for independent third-party advertising purposes. Any sharing or processing of data must have a lawful basis, be consistent with the disclosed purposes, and respect the rights of data subjects.
14.3. Where service providers may access personal data, IPAVIETNAM will take appropriate measures to manage access rights, protect data, and determine the parties' responsibilities under applicable law and relevant agreements.
14.4. When a user actively requests an introduction or connection with a partner, the information necessary to fulfill that request may be transferred to that partner. Users should review the information they provide before submitting a connection request.
Article 15. Cross-Border Transfers of Personal Data
15.1. Because the Platform serves international users, personal data may be accessed or processed in other countries where necessary for data hosting, system operations, technical support, service delivery, or fulfillment of partner connection requests.
15.2. IPAVIETNAM will determine which legal requirements apply to cross-border transfers of personal data and complete any required procedures, notices, assessments, safeguards, or other obligations.
15.3. Where required by law, information about data recipients, the destination country or territory, and relevant safeguards will be provided or disclosed in an appropriate manner.
15.4. Cross-border transfers will not be undertaken solely on the basis that the Platform has international users. IPAVIETNAM must determine the legal basis and applicable conditions for each relevant data transfer.

Article 16. Data Retention and Deletion
16.1. Personal data will be retained for as long as necessary to fulfill the disclosed purposes, provide services, manage accounts, handle complaints, comply with legal obligations, or protect lawful rights and interests.
16.2. Specific retention periods for each category of data shall be determined based on the nature of the data, the purpose of processing, service conditions, and legal requirements.
16.3. When data is no longer necessary for a lawful purpose and there is no basis for retaining it, IPAVIETNAM will delete, destroy, anonymize, or otherwise process the data in accordance with applicable law.
16.4. Closing or terminating an account does not necessarily result in the immediate deletion of all data. Certain data may need to be retained to comply with legal obligations, accounting requirements, dispute resolution needs, or other lawful grounds.
16.5. Requests to delete data will be assessed in accordance with data subjects' rights and applicable law. If a request cannot be fully fulfilled, IPAVIETNAM will act in accordance with the law and provide reasons where required.

Article 17. Security and Data Incident Management
17.1. IPAVIETNAM implements appropriate administrative and technical measures to protect data against unauthorized access, use, disclosure, alteration, loss, or destruction.
17.2. Protective measures may include access controls, account management, data backups, security monitoring, staff access restrictions, and other measures appropriate to the nature of the data and the level of risk.
17.3. No data transmission or storage system can be guaranteed to be completely secure. IPAVIETNAM does not guarantee the elimination of all risks but will implement appropriate response measures in accordance with its legal responsibilities and applicable procedures.
17.4. Upon discovering a personal data incident, IPAVIETNAM will assess and address the incident and fulfill any notification, reporting, or remedial obligations required by applicable law.
17.5. Users should promptly notify IPAVIETNAM if they discover suspected unauthorized access, disclosure of account information, or an incident that may affect personal data on the Platform.

Article 18. Rights of Personal Data Subjects
18.1. Subject to applicable law, users may have the following rights in relation to their personal data:
a. The right to be informed about personal data processing.
b. The right to access, view, or request information about their personal data as permitted by law.
c. The right to request correction or updating of inaccurate data.
d. The right to request deletion or restriction of processing, or to object to processing, where permitted or required by law.
e. The right to withdraw consent where processing is based on consent, in accordance with the applicable procedures and legal requirements.
f. The right to submit complaints, request resolution, or exercise other legal rights provided by applicable law.
18.2. How to Exercise These Rights
Users may submit requests to email support@ipavietnam.org or use another method published by IPAVIETNAM.
A request should specify the right to be exercised, the relevant contact information, and the data or processing activity concerned. IPAVIETNAM may request reasonable information to verify the requester's identity before processing the request.
18.3. IPAVIETNAM will receive and process requests within the time limits, procedures, and conditions required by applicable law.
18.4. Certain requests may be refused or restricted where permitted by law, for example, where fulfilling the request would conflict with mandatory retention obligations or adversely affect another party's lawful rights. Where required, IPAVIETNAM will explain the reasons and the available handling procedure.
18.5. Withdrawal of consent does not invalidate processing lawfully carried out on the basis of valid consent before the withdrawal, where applicable law so provides. Withdrawal may affect the availability of features or services that depend on the relevant data.

Article 19. Cookies and Similar Technologies
19.1. The Platform may use cookies or similar technologies to maintain login sessions, remember preferences, support security, measure performance, analyze usage, and improve the user experience.
19.2. Cookies necessary for the basic operation of the Platform and non-essential cookies may be subject to different legal requirements. Cookies or tracking technologies requiring prior consent under applicable law will only be used after the relevant requirements have been satisfied.
19.3. Users may manage cookie preferences through the website's settings tool, if available, or through their browser settings. Disabling certain cookies may affect the operation of some features.
19.4. Information about cookie types, purposes, retention periods, and relevant third parties will be disclosed where required by applicable law.

Article 20. Third-Party Links and Services
20.1. The Platform may contain links to websites, applications, or services operated by third parties. Those parties may have their own terms of use, privacy policies, and data-processing procedures.
20.2. IPAVIETNAM does not control all data-processing activities conducted by external websites or services. Users should review the relevant third party's policies before providing data or using its services.
20.3. A link or introduction to a third party does not automatically mean that IPAVIETNAM guarantees the accuracy, quality, security, or legality of all products, services, or activities of that third party.
20.4. If a user proceeds to use a third-party service, subsequent data processing will be governed by that third party's applicable policies and terms, to the extent permitted by law.

Article 21. Minors
21.1. The Platform is primarily designed for business, trade promotion, investment promotion, and commercial connection activities.
21.2. Applicants must satisfy the age, legal capacity, and representative-authority requirements under applicable law. Anyone registering on behalf of an organization or enterprise must have valid authority to represent it.
21.3. If IPAVIETNAM discovers that personal data of a minor has been collected or processed unlawfully, it will assess the situation and take appropriate action in accordance with applicable law.

Article 22. Updates to the Privacy Policy
22.1. IPAVIETNAM may update this Privacy Policy to reflect changes in law, technology, service providers, business activities, or data-processing practices.
22.2. Where the law requires notice, renewed consent, or another procedure because of a change, IPAVIETNAM will comply with the applicable legal requirements.
22.3. Users should review the version published on the Platform regularly. Continued use of the services after an update does not replace separate consent where such consent is required by law.

Article 23. Language and Order of Precedence
23.1. The Terms of Use and Privacy Policy of Vietnam Trade Promotion Portal are prepared in Vietnamese, English and may be made available in other languages to serve international users.
23.2. Where differences in wording or interpretation arise between the Vietnamese version and a translation into another language, the Vietnamese version shall prevail to the extent permitted by law.
23.3. Article 23.2 does not exclude or limit any mandatory rights that users may have under the applicable law of a relevant country or territory.
23.4. This Policy should be read together with other relevant policies, service terms, and separate agreements that IPAVIETNAM lawfully publishes or enters into with users.

USER ACKNOWLEDGMENT

• By registering an account or confirming acceptance through the mechanism provided by the Platform, the user acknowledges that they have had the opportunity to read and understand these Terms of Use and Privacy Policy.
• Where applicable law requires consent to personal data processing, such consent shall be obtained through an appropriate notice and consent mechanism and shall not automatically be combined with acceptance of the Terms of Use.

This policy takes effect on September 1, 2026.